07887770340

8 Wayside Close Frome Somerset United Kingdom BA11 2DL

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Not Happy with G Lucas Chimney Sweep?

Not happy with G Lucas Chimney Sweep????

Here’s what you can do………

As a sole trader, it is I who takes bookings, manages the diary, places orders, completes the paper work, and carries out the task in hand and an endless list of other duties too long to mention. From time to time, I may not fulfil your expectations or you may not be happy with what I have done.

If you find yourself in this situation, please do get in touch with me. Call me, text me, email me I don’t mind how, but please do make contact and let me know where I have gone wrong. I care about what I do and of course I care about my customers. If I have not done something to fulfil your expectations, I would like the opportunity to discuss this with you and make things right, returning if required.

I am fully insured and take great pride in what I do, I never set out do things wrong or miss something, but occasionally this may happen. So please do let me know.

If for whatever reason I am unable to meet your expectations following on from above, and then please be aware you are able to contact both the associations I am a member of and raise your concerns with them. The details are below…

www.sweepsafe.com

www.hetas.co.uk

I aim to provide both an honest and transparent service to all of my customers; any feedback will be taken on board and used to improve my service moving forward.

Kindest Regards

Guy

G Lucas Chimney Sweep

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